1. Accessibility Statement for InsideOut

Document Version: 1.0

Date: March 5, 2026

Application: InsideOut (Version 1.0)

This accessibility statement applies to the InsideOut mobile application (Version 1.0).

InsideOut is committed to making its digital mental health services accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018. InsideOut is run by InsideOut 25 Ltd. We want as many people as possible to be able to use this application to manage their mental wellbeing. For example, that means you should be able to:

  • change text size using device accessibility settings
  • use most of the app with a screen reader
  • use built-in accessibility features on iOS and Android

We are continuing to improve support for screen readers, larger text sizes, and other accessibility needs across the app.

Compliance Status

This application is partially compliant with the Web Content Accessibility Guidelines (WCAG) version 2.2 AA standard. “Partially compliant” is the standard starting point while we work to resolve the minor issues listed below.

Non-accessible Content

The content listed below is not fully accessible for the following reasons:

  • Custom controls and component semantics: Some custom controls, including selection controls, scales, sliders, pickers and other interactive components, do not always expose a clear name, role, state or current value to assistive technologies.
  • Focus management and status updates: In some dialogs, overlays, video flows and step-by-step journeys, screen reader focus may not always move to newly displayed content. Status changes such as validation errors, save confirmations and step changes may also not always be announced consistently.
  • Labels and instructions: Some controls and form elements do not always have labels or instructions that are sufficiently clear or consistently aligned with the visible text shown on screen.
  • Text resizing and screen layout: Some parts of the app may be harder to use with larger text settings, particularly on screens with dense layouts or compact interactive elements.
  • Touch target size: Some smaller interactive elements, such as icon buttons, inline actions and carousel-style controls, may not always provide an optimal touch target size.

What we’re doing to improve accessibility

We are actively working to improve accessibility across the InsideOut app by:

  • carrying out regular accessibility reviews using a combination of automated checks and manual testing
  • improving support for screen readers, including clearer accessible labels, roles and states for interactive elements
  • improving focus management and status announcements in dialogs, overlays and step-based journeys
  • reviewing layouts and components to better support larger text sizes and improve touch target usability
  • continuing to train our design and development teams on WCAG 2.2 accessibility requirements and inclusive design practices

Technical Information

InsideOut 25 Ltd is committed to making its application accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Preparation of this Accessibility Statement

This statement was prepared on March 5, 2026. It was last reviewed on March 5, 2026. The app was last tested on March 1, 2026, against the WCAG 2.2 AA standard. The test was carried out internally by our development team.

Feedback and Contact Information

If you need information on this app in a different format like accessible PDF, large print, easy read, audio recording, or braille, please contact us:

  • Email: [email protected]
  • Response time: We will consider your request and get back to you within 7 days.

Reporting Accessibility Problems

If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact us at [email protected]

Enforcement Procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018. If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Service Level Agreement (SLA) and Availability

InsideOut 25 Ltd confirms that it provides a Service Level Agreement (SLA) to all Health and Social Care customers to ensure the reliable delivery of mental health support.

Service Commitment

InsideOut is committed to delivering a high-performance, reliable platform with a monthly uptime target of 99.99%, excluding scheduled maintenance. This commitment ensures that patients on NHS waitlists have near-constant access to the Remi AI interface and digital CBT resources .

Service Scope

This SLA applies to the availability and performance of:

  • The InsideOut Mobile Application (iOS and Android).
  • The Remi AI conversational interface and resource matching engine.
  • Secure Data Storage and API integration channels.

Maintenance and Exclusions

Scheduled Maintenance: Planned maintenance is typically performed during off-peak hours. Customers will be provided with a minimum of 48 hours’ notice. 

Exclusions: This SLA does not apply to downtime caused by client-side connectivity issues, misuse, or third-party service failures outside of InsideOut 25 Ltd’s direct control.

Support and Incident Management

Support Hours: Technical support is available Monday to Friday, 9:00 am – 5:00 pm (UK time). 

Response Times: Incidents are categorised by severity to ensure critical issues impacting patient care are prioritised. 

Reporting and Governance

Reporting: Uptime reports and incident logs can be provided to NHS commissioning leads upon request or as part of quarterly service reviews. 

Review: This SLA is reviewed annually or upon major platform updates to ensure it remains aligned with NHS service standards.

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