Supporting friends and family during a crisis

Laura Stembridge

3 hours ago

2 min read

Emergencies affect families and friendships as well as the person closest to the event. Calm listening and practical help give someone a point of contact.

Why support matters

When stress levels rise, people may withdraw, go silent or show anger, sadness or restlessness. Staying in contact lets them know that someone is available.

Notice changes

Look out for:

Changes in behaviour: becoming withdrawn, irritable, or unusually quiet.
Emotional distress: frequent crying, panic, or a flat, “numb” response.
Cognitive struggles: forgetfulness, confusion, difficulty focusing.
Physical signs: headaches, stomach issues, fatigue.

These signs do not always mean someone needs professional care immediately. They suggest that a check-in may help.

Practical ways to help

Be Present: Sometimes the most powerful thing you can do is simply show up. Sit with them, even in silence. Presence communicates safety.
Listen without judgement: encourage them to share, but do not pressure them. You might say, “I am here if you want to talk.”
Offer Practical Help: In crises, everyday tasks can feel overwhelming. Offer to cook a meal, babysit, or make a phone call for them. Small acts can lift big weight.
Encourage Healthy Coping: Suggest simple grounding tools: breathing exercises, short walks, or writing feelings down. Doing these together can help.
Respect boundaries: not everyone is ready to talk. Let them set the pace while reminding them that support is available.

When to seek professional help

Encourage your loved one to reach out if they:

Talk about feeling hopeless or suicidal.
Experience intense panic, flashbacks, or nightmares.
Cannot manage daily life for more than a few weeks.
Begin using alcohol, drugs, or other harmful behaviours to cope.

In the UK, call 999 if there is immediate danger. For non-emergency support, use Samaritans (116 123) or text SHOUT to 85258.

Care for yourself too

Supporting others in crisis can be emotionally draining. Remember to:

Take breaks and rest.
Share responsibility with other family or friends.
Use your own coping tools.
Reach out for help yourself if you need it.

You do not have to fix it

You do not need to fix someone in crisis. Listen, offer practical help and help them reach professional support where needed. Share responsibility with other people rather than becoming their only point of contact.

By Laura Stembridge, Founder InsideOut®